Refund Policy

At Picsgram (https://picsgram.in), we strive to provide the best photo delivery, client proofing, and digital gallery experience for photographers. Because our service allocates high-speed cloud infrastructure, dynamic watermarking compute, and storage capacity immediately upon purchase, we maintain a transparent and fair refund policy.

1. Pay-As-You-Go Project Credits

Purchases of Pay-As-You-Go project credits (such as Mini Project and Standard Project credits) are credited to your photographer account immediately upon successful payment. Once credited, project credits are non-refundable as they represent digital entitlements that can be activated at your convenience.

2. Monthly Studio Subscriptions

Subscription fees for our monthly Studio Plans (Studio, Studio Max, Studio Plus, Studio Ultra) are billed in advance on a 30-day recurring basis.

• You may cancel your monthly subscription renewal at any time through your dashboard.
• When you cancel, your account remains active with full photo capacity until the end of the current paid billing cycle.
• Because digital infrastructure is provisioned for the entire period, we do not provide partial or pro-rated refunds for unused portions of an active billing cycle.

3. Client Photo Purchases & Payment Gateway Fees

When clients purchase full gallery unlocks, extra photo selections, or soft copies:

• Photographer-Client Relationship: The commercial contract for photography services, extra prints, and digital soft copies is strictly between the photographer and their client. Any customer refund requests must be authorized and settled directly by the photographer.
• Payment Gateway Processing Fees: For payments processed via Razorpay Route, payment gateway processing fees and applicable taxes charged on the original transaction are non-refundable per payment network regulations.

4. Technical Glitches & Double-Billing Protection

In the unlikely event of a technical discrepancy:

• If you were charged multiple times for the same transaction due to a network glitch, or
• If your payment succeeded but your plan / credit balance failed to update,

Please contact us within 7 days with your payment ID and registered email. Verified accidental double-charges or unfulfilled transactions will be refunded in full.

5. Refund Timeline & Method

Once a refund request is approved by our billing team, the amount is initiated back to your original payment method (UPI, Bank Account, or Card) via Razorpay. It typically takes 5 to 7 working days for the refunded funds to reflect in your bank account, depending on your bank's settlement cycle.